Qwest Energy Prepayment

Pay as You Go energy for customers with a prepayment meter

Energy for prepayment customers

This variable tariff is for you if you have a prepayment meter in your home. It gives you complete control of your energy spend as you can pay in advance for your electricity and gas by 'topping up' your meter, usually with a card and a key.

Prepayment tariffs are a good way to help you manage your finances, however the variable rate means that the price may rise and fall with the market.

What is a Prepayment Tariff?

A prepayment tariff is suitable for customers who have a prepayment meter in their home. It works in a similar way to a Pay as you Go phone, you pay for the energy you use in advance.

You'll receive a key or card, or both if you have this type of meter for both electricity and gas, and you'll use this to add credit to your meter. You can "top up" your prepayment key or card anywhere you see a PayPoint or PayZone sign.

  • Stay in control how much energy you use and how much you spend.
  • Emergency credit facility gives you peace of mind.
  • No need to submit any meter readings and you won’t receive any regular bills.
  • You’ll receive an annual statement, confirming spend and usage.

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You'll be able to compare our prices with your current supplier

More about this plan

Supplying energy comes with a big responsibility to the planet. At Qwest Energy, we keep sustainability and renewable energy sources at the forefront of everything we do.

This tariff offers 100% renewable electricity, meaning that all of the electricity we provide to you is generated from renewable sources.

For more information about our renewable energy, take a look at our Renewable Energy Guide or view the journey our energy takes to get to you.

Some extra information about Prepayment

Prepayment meters are a little different to credit meters, to make you have a smooth transition over to Qwest Energy and below are a few important points to note:


Keep your meter in credit

If your meter runs out of credit you risk being without access to electricity or gas.

Remember, all prepayment meters apply a ‘standing charge’ every day, so even if you don’t use any gas or electricity for a day, the meter will still apply a charge.

If you leave home for several days, it’s important to make sure you have enough credit on your meter. If you don’t have enough before going away, your credit may run out and any appliances you’ve left on (like freezers or security lights) may switch off.


Your top up card or key

You need to activate your top up device on the day of your supply switch, your switch date will be detailed in your Qwest Energy welcome pack.

To activate your card or key simply place it in the meter and wait for the beep.

Always use the Prepayment key or card supplied by Qwest Energy that is tied to your account. Using a key or card from a different supplier or person will not apply to you and your account will not be credited with money.

Please only use a PayPoint or Payzone outlet to charge your key or card.  Always decline any offer to buy prepayment credit on your doorstep.


Replacement top up devices

If you need a replacement top up key or card we may charge you for it.  Our replacement charges are around £5 for a key or £3 for card plus delivery charges.


Our Electricity friendly hours

Our friendly hours are:

  • 8pm until 8am Monday to Thursday
  • 8pm Friday until 8am Monday
  • All day bank holidays until 8am the following morning

If you ever run out of credit on your electricity meter during friendly hours, your supply will continue until the ‘friendly hours’ period ends.  The next time you top up you’ll need to cover all the costs incurred and any payments missed, this will include:

  • The cost of electricity used during friendly hours
  • Emergency credit
  • Any debt repayments
  • Plus at least £1 of standard credit


Other options available

Paying for energy on a Prepayment meter means you will be on a variable tariff, where prices can increase and decrease. This can be more expensive than being on one of our other tariffs which may have better rates.

For energy saving tips take a look at our energy saving advice guide for more information.


Principal Terms

You can download all the principal terms about this tariff. Click here to download now