Moving Home

HELP GUIDES

Who do I contact if I'm moving home?
How long will it take to move my energy to a new home?
Moving home guide
Can I change my mind?
How to join Qwest Energy

FAQ

The whole process usually takes about three weeks from start to finish. When you join, we get in touch with your current supplier straight away to start the switch. Then we send you a Welcome Pack. A few days before the switch, we’ll ask you for a meter reading.

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The sooner you let us know about your move, the better. Give our Customer Care Team a call on 0800 160 1240 and they'll help guide you through the process.

Once you've settled in your new home, take a look at our guide for help on getting it energy efficient and cosy.

If you have changed your mind about joining us, you have a 14 day "cooling off" period from the date you joined Qwest Energy, so if you change your mind just get in touch and we'll cancel your switch.

Please contact our customer service team, who will set up your account and go through our tariffs to find the best one for you. To ensure your account is set up correctly, if you could have your meter reads ready, we can bill you based from your start read. 

Where you haven’t been a customer of Qwest Energy previously, you can switch to us using the ‘get a quote’ section of the website, where you can complete a quote quickly at your convenience.

Where you were a customer of Qwest Energy at your previous property and wish to take your current tariff to your new property, please contact the customer service team on 0800 160 1240 who will discuss your options with you. 

To make sure you receive your final bill as soon as possible, please provide us with a meter read from your moving date within 2 days, along with your forwarding address. The final bill will also show within your online My Qwest Energy account.

Where you have given a meter reading you will receive your final bill within 7 calendar days. Please do not cancel your direct debit until your account has been closed after the final payment or refund has been provided.

Where you haven’t provided a meter reading, your final bill can take up to 14 calendar days and will be estimated. Please do not cancel your direct debit until your account has been closed after the final payment or refund has been provided.