The whole process usually takes about three weeks from start to finish. When you join, we get in touch with your current supplier straight away to start the switch. Then we send you a Welcome Pack. A few days before the switch, we’ll ask you for a meter reading.
The sooner you let us know about your move, the better. Give our Customer Care Team a call on 0800 160 1240 and they'll help guide you through the process.
Once you've settled in your new home, take a look at our guide for help on getting it energy efficient and cosy.
If you have changed your mind about joining us, you have a 14 day "cooling off" period from the date you joined Qwest Energy, so if you change your mind just get in touch and we'll cancel your switch.