Billing & Payments

As far as we can, we'll make sure that your bills, statements, direct debits and any payments you make are accurate and keep you on track to precisely match the cost of the gas and electricity you use.


Payment Options
Payment Difficulties
How To Read Your Energy BIll
Paying your bill
Summary of charges
Why have my prices changed?
Everything you need to know about Direct Debits


If you're a paperless customer, log into My Qwest Energy Account now to see your latest bill or statement.

If you receive your bills/statements in the post, you should get them every three months.

Need to change your billing details?

Whether you want to change your method of payment, or your direct debit preferences, simply phone our friendly Customer Care team on 0800 160 1240 and they will be happy to help.

Ofgem provide a useful information leaflet on thing you need to know about energy price caps. Take a look here.