Popular Help and FAQ
You should submit meter readings once a month. We'll send your bill or statement every three months, and a few days before it's due we'll send you a reminder to give us your meter readings. If you don't submit a monthly read, we'll generate an estimated read.
The sooner you let us know about your move, the better. Give our Customer Care Team a call on 0800 160 1240 and they'll help guide you through the process.
Once you've settled in your new home, take a look at our guide for help on getting it energy efficient and cosy.
We all need a little extra help now and then, and we want to make sure it’s there when you need it. We have a number of special services available for people who need them. Learn more about the PSR here.
We all need a little extra help now and then, and we want to make sure it’s there when you need it. We have a number of special services available for people who need them. The Priority Services Register allows you to register your name with us so we’re aware of who may be in need of a little extra support. This allows us to identify any extra services we may be able to offer you and make sure you’re taken care of in the event of an emergency such as a power cut.
Supplying energy comes with a big responsibility to the planet. So that’s why we keep sustainability and renewable energy sources at the forefront of everything we do. All our tariffs are 100% renewable electricity.
Ready to switch to Qwest Energy? Apply online now.
Qwest Energy is available to anyone in the UK. We need your postcode as prices vary by region.