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We've answered the most common questions, get help instantly with just a click:

Manage your account

My Qwest Energy Account is your online customer account - view your bills, submit meter reads, and check your energy usage:

Send us an email

Complete the form to send us an email

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Phone us

Call our customer service team

New customer

0800 160 1240

Mon-Fri 9am-5pm


Existing customer

0800 160 1240

Mon-Fri 9am-5pm


Write to us

Contact us by post:

Qwest Energy, PO Box 330, Newcastle Upon Tyne, NE12 2FP

Emergency Contacts

If you smell gas or suspect a gas leak, please call the National Grid Emergency Service immediately on

0800 111 999.

National Grid Emergency Service

In the event of a power cut, please call 105 to be put through to your network operator.