Customer Service

Here at Qwest Energy, we put our customers at the heart of everything we do.

Our customers always come first

Our UK-based customer service team are on-hand to help you with any queries you may have. Trained to solve your problem on the first call, they always do their best to help you.

Be in control of your energy

Sign up to the My Qwest Energy Account to make life easier. From here, you can manage your account whenever you need. You can find all your account information, view and pay bills, submit meter reads, and more.

As an added bonus, you save £15 a year by choosing a paperless service. It's a win-win!


We are proud to offer all our customers award-winning customer service. However we understand we may not always get things right. If this happens, we promise to take the situation seriously and sort the problem out as soon as possible.

For more information about the complaints process click the link below.