Our service to you

We want to give all our customers a great experience, but if something goes wrong and you aren't happy with our service, we promise to take the situation seriously and try to resolve it as soon as possible.

Our complaints contact details

Phone 0800 160 1240
Write to

Qwest Energy PO Box 330 Newcastle upon Tyne NE12 2FP

Get in touch

If you would like to discuss your complaint in person, please pay us a visit at one of our offices. Contact us for details of your nearest Qwest Energy office.

If our advisor struggles to help you with your issue, a senior team member will handle your case. We promise to get back to you within 5 working days.

If, for whatever reason, you aren't happy with our response, you can ask for your complaint to be referred to our Executive Complaints Team who should reply within 48 hours.

Our Complaints Procedure

If you’re ever unhappy with our service and want to make a complaint, we promise it will be taken seriously and sorted out quickly. Take a look at our complaints procedure and how we handle your complaint.