Being Our Customer

There are loads of great reasons to switch to Qwest Energy, from our customer focus to our commitment to sustainability. We put you and your community at the heart of everything we do.

What makes us different

We're proud to be different. That's why all our customers benefit from our unique approach to products and customer service.

Rate Rollover Promise

We don't just save our best deals for new customers. We recognise loyalty, and that's why when your fixed term comes to an to end, we promise to put you onto the cheapest comparable tariff available and you won't have exit fees if you don't choose a new product. That's our Rate Rollover Promise.

100% Renewable Electricity

Protecting our planet is important, and so is managing our demands for energy. That's why we offer 100% renewable electricity as standard on all our tariffs, and 100% renewable gas on our green tariffs.

We are continuously exploring zero-carbon energy sources such as wind, solar power, bio-gas, biomass and hydroelectricity. Our tariffs mean that you will contribute to renewable electricity entering the National Grid, so give yourself a pat on the back!

Customer Service

To us, you will never be just an account number, but a customer who deserves fantastic service. Our award-winning customer service team are trained to do their absolute best and ensure you are taken care of.